TOP UP & REFUND POLICY
Last updated: August 25, 2026
BEFORE YOU PAY
Confirm the character, level, wallet, USDT amount and BEP20 network shown in your order. Do not send from another network or to an old wallet address.
VERIFICATION
A Top Up is credited only after the BSC transaction succeeds, transfers the exact amount to the configured wallet, reaches the required confirmations and has not been submitted before.
DIGITAL DELIVERY
Approved VIP Points are delivered to the selected account and character. Once virtual currency or digital items have been credited or used, the purchase is normally final and non-refundable except where required by law or where we made a verified delivery error.
WRONG NETWORK OR ADDRESS
Assets sent through an unsupported network, incorrect contract or incorrect wallet may be permanently unrecoverable. Contact Support immediately with the transaction hash; recovery is not guaranteed.
DISPUTES
If an approved transaction was not delivered correctly, open a Support ticket with the order number and transaction hash. Do not submit a chargeback before allowing the team a reasonable opportunity to investigate.